Delivery that moves the business.
I run programmes, portfolios and delivery organisations for tech and ecommerce businesses. I also wrote a book about getting your time back, and host a podcast about what AI is doing to the way teams work.
Three ways I work.
01
End-to-end delivery
I deliver a project or a product for you end to end, on short or long-term engagements. Digital is the main focus, and it runs wide inside it: ecommerce, cloud, AI, key systems migrations, and full IT transformation.
02
AI inside your business
AI audits and full AI process implementation, including agentic work: where it removes real effort, what it costs to run, and the operating rules that keep it in place.
03
Consulting
Operational management, project and product delivery, and process auditing — for teams that need the practice fixed rather than the plan rewritten.
Head of Delivery & OperationsROIROI · Jul 2024 – present
Own the delivery portfolio P&L — around 180M PLN a year — reporting profitability, margin, burn-rate and billable utilisation to executive leadership. Lead the PMO: delivery methodology, governance and tooling standardised across the portfolio, with 100–120 people under coverage. Manage and mentor a team of six-plus Project Managers, and act as the final escalation point alongside sales, client services and technical teams on solutioning, cross-sell and resourcing.
Head of Delivery & OperationsParagon DCX (ORM Europe) · Nov 2019 – Jan 2024
Managed the P&L for the ORM Europe delivery portfolio — roughly £5M a month — for profitable growth aligned to company investment decisions. Led the delivery function across a portfolio of technology projects and owned delivery, regulatory and compliance risk including ISO 9001 and ISO 27001. Supported new-business sales and mentored delivery and quality teams toward a product mindset.
Continuous Improvement ManagerXylem Inc. · Apr 2017 – Mar 2018
Led continuous-improvement projects across Europe Shared Services: 100+ people and 11 workstreams. Built a CI Coordinator structure and an Operational Reporting Framework, and supervised RPA and process-optimisation work.
Service Delivery ManagerXL Catlin (AXA XL) · Jun 2014 – Mar 2017
Ran service delivery across around 35 staff covering Global AP, Claims, Expense and Legal Entity Reporting — SLA reporting, escalations and SAP process improvements — and supervised continuous improvement across a 210-person office.
Fifteen certifications, kept current
Cloud & data
- Microsoft Certified: Azure Fundamentals
- AZ-900
- Microsoft Certified: Azure AI Fundamentals
- AI-900
- Microsoft Certified: Azure Data Fundamentals
- DP-900
- Microsoft Certified: Security, Compliance and Identity Fundamentals
- SC-900
- AWS Certified Cloud Practitioner
- Amazon Web Services
Delivery & agile
- Certified SAFe Practitioner
- Scaled Agile Framework
- PRINCE2 Foundation
- AXELOS Global Best Practice
- Agile Project Management
- APMG International
- ITIL Certification
- AXELOS Global Best Practice
- Scrum Master Practitioner
- Agile Force
Process, quality & commerce
- Lean Six Sigma — Master Black Belt
- LCS, Cardiff University
- Certified Tester Foundation Level (CTFL)
- ISTQB
- Certificate in Global Business Services
- Chartered Institute of Management Accountants
- eCommerce Shopify Certification
- Shopify Academy
- German Language, A1
- Berlitz
Conversations about AI and the work it changes
Short, practical episodes on prompting, delegation and what AI actually changes inside a working team. New episodes on YouTube.
10x Faster with AI? You're Only as Fast as You Can Verify
On the AI side, that's true. But the work isn't done when AI finishes. It's done when someone you trust says it's right.
18 October 2026 · 6 min read
Take Your Time Back
3 simple steps to find the time to do what you truly love.
A short, practical guide to time management for busy professionals. It brings the operational thinking I use on delivery portfolios to your own calendar, in three steps: see where your time really goes, make room for what matters most, and protect that room with habits that last. Inside: 30 proven time-management habits and more than 50 quotes from 30 people who mastered their time to chase their passions.